1 Introduction
Due to intense market competition and the progress of
information technology (IT), many companies have implemented
Enterprise Resource Planning (ERP) systems to
enhance their competitiveness. An ERP system is a
complex enterprise information system (EIS) based on the
business processes integration to automate the flow of
material, information, and financial resources among all
functions within an organization using a common database
[1]. A comprehensive ERP implementation project involves
selecting an ERP software system and a cooperative vendor,
managing business processes change (BPC), implementing
the system, and examining the practicality of the adopted
ERP system [2]. Many companies devote their attention to
selecting and implementing an ERP system, but they ignore
evaluating the effectiveness of the adopted ERP system.
Unfortunately, information managers are often swamped by
the diverse requirements of users, instead of evaluating the
advantages and drawbacks of the ERP system and further
improving its performance. However, given the considerable
financial and labor investment and potential risks and
benefits, the importance of a pertinent ERP system performance
evaluation cannot be overemphasized. The key
reasons why a company should assess the performance of
their ERP system are presented below.
1. ERP systems are more complicated than any traditional
information system (IS). Installing an ERP system
requires large investments of money, time, and energy.
2. All business processes of an organization are involved
in ERP systems. The adopted ERP system will influence
all business operations, even strategies, in the future.
3. ERP systems are built on generic business rules and
procedures. Implementing an ERP system requires
customizing and tailoring the work processes based
on the business practices of the company. Many current
business processes may be reengineered and changed.
4. A successful ERP system cannot only meet the
requirements of current business functions, but also
needs to satisfy the future requirements. Continuous
upgrade and maintenance are very important.
小弟40分全部送上~~