微信付款失败会退回金额，可以先等等，如果超过5个工作日资金仍未退回，即可点击微信帮助中心-拉到最底下联系客服。跟客服反应问题提交申诉。
具体步骤如下：
1、点击微信下方第三个选项，在这个界面中找到并点击钱包，如下图所示。
/iknow-pic.cdn.bcebos.com/359b033b5bb5c9ea40bbc217db39b6003bf3b3fe"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/359b033b5bb5c9ea40bbc217db39b6003bf3b3fe?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/359b033b5bb5c9ea40bbc217db39b6003bf3b3fe"/>
2、进入钱包界面，然后点击屏幕右上方的图标，如下图所示。
/iknow-pic.cdn.bcebos.com/cdbf6c81800a19d8160245f13dfa828ba71e46c5"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/cdbf6c81800a19d8160245f13dfa828ba71e46c5?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/cdbf6c81800a19d8160245f13dfa828ba71e46c5"/>
3、进入支付中心，在这里点击帮助中心，如下图所示。
/iknow-pic.cdn.bcebos.com/1f178a82b9014a90fe969d49a7773912b21bee9e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/1f178a82b9014a90fe969d49a7773912b21bee9e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/1f178a82b9014a90fe969d49a7773912b21bee9e"/>
4、进入帮助中心，然后点击联系客服，如下图所示。
/iknow-pic.cdn.bcebos.com/5d6034a85edf8db16143af900723dd54574e74d1"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/5d6034a85edf8db16143af900723dd54574e74d1?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/5d6034a85edf8db16143af900723dd54574e74d1"/>
5、此时就连接了人工客服，输入所遇到的问题，并点击发送就可以了。
/iknow-pic.cdn.bcebos.com/f2deb48f8c5494ee688ad4ed23f5e0fe98257e9e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/f2deb48f8c5494ee688ad4ed23f5e0fe98257e9e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/f2deb48f8c5494ee688ad4ed23f5e0fe98257e9e"/>
参考资料来源：/kf.qq.com/faq/170425F7neUB170425MJJZbM.html"target="_blank"title="腾讯网-有问题如何快速联系客服？">腾讯网-有问题如何快速联系客服？