可以进入到学信网的官方网站，在登录界面中点击找回用户名然后输入个人的身份信息根据步骤提示完成找回用户名和密码。具体的找回方法如下：
1、打开学信网的登录界面，点击下面的找回用户名按钮。
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2、在出现的页面中输入个人的身份证号码和姓名等信息以后点击确定按钮。
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3、页面跳转以后可以看到找回用户名成功的提示，点击下面的登录按钮。
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https://iknow-pic.cdn.bcebos.com/b219ebc4b74543a97047329d11178a82b9011407"/>
4、页面跳转以后就可以看到学信网的用户名了，此时点击下面的找回密码按钮。
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https://iknow-pic.cdn.bcebos.com/b90e7bec54e736d15915455994504fc2d5626959"/>
5、在出现的页面中输入刚才登录界面显示的用户名和验证码点击确定按钮。
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https://iknow-pic.cdn.bcebos.com/faedab64034f78f01c0d53a276310a55b3191c59"/>
6、页面跳转以后可以看到有两种找回密码的方式，点击一种进入。
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https://iknow-pic.cdn.bcebos.com/241f95cad1c8a786662b835f6809c93d70cf505a"/>
7、在出现的页面中选择学信网的账号以及输入姓名和证件号码点击确定。
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https://iknow-pic.cdn.bcebos.com/267f9e2f0708283812071445b799a9014c08f15d"/>
8、此时可以看到学信网显示的找回密码信息已经提交成功，打开页面中的邮箱进入。
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https://iknow-pic.cdn.bcebos.com/0e2442a7d933c8950ff7502ade1373f0830200d2"/>
9、进入到该邮箱点开学信网发来的邮件里面的链接。
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https://iknow-pic.cdn.bcebos.com/b21c8701a18b87d62e4e634e080828381f30fd57"/>
10、在出现的页面中输入新的密码以后点击确定按钮。
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11、这时就可以看到页面已经出现找回密码操作成功了。
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