第1个回答 2009-08-22
楼上的机翻啦。。。。
Reason 1: He did what you don't want to do for you
There are different kinds of jobs. Even though we talk about treating everyone fairly, that is not what we really have. On another hand, it's because there's unfairness, that we cry out for fairness. In fact, low level workers like cleaners and temp workers deserve more respect, for they are doing what other people would've had to do. Before we had exchanging and work dividing, we took care of ourselves only - in other words, you sweep your own floor, build your own house. Then exchanging and work dividing came along, someone else does it for you. Yes you paid for it. But would you be willing to, and would you be able to do it if you are paid the same?
Same in hotel work. Managers should respect their staff, for they are doing what you don't want to or cannot do. The most tiring job in a hotel is to clean, an average cleaner cleans about 12 rooms per day. That's dirty, tiring and risky job, with customers complaining and all.
Just for that, you should smile at your staff everyday, and thank them for what they do for the hotel. For a sincere smile is the best simple gift.
Reason 2: You spend everyday with him.
At a company outing, a colleague joked that I should toast to the company shuttle drivers, for picking me up everyday. It was a joke, but also the truth. We spend every work day not with our family, but with our colleagues. That's 8hrs a day, over 200 days out of 365. We shouldn't treat them nicely.
Your staff are your colleagues and followers. They go through all kinds of things at work with you. Shouldn't you thank these people? Give them a smile, a true one.
Reason 3: He has to smile to the customers
GM Chen from Kaiping said that the worse thing you can do when your staff say hello is to ignore him. Over time they will stop saying hello to you, and stop saying hello to the customers.
GM Dai from Hyatt said there are only two things he does everyday: greet the customers and smile. In the hotel business a truthful smile is the key. To smile truthfully you have to have a good environment first, which means a good manager. No matter where you are, every move you make influences the staff, which influences their service to the customers.
If you want your staff to smile to the customers, you'd have to do it yourself first. Let them know what's smiling, let them have someone to practice with. For the hotel, for the customers, you have to train yourself to smile to your staff. It's the power of habits.
Reason 4: He faces more reality problems than you do.
Your staff may be one or a few of the following: He's not from this city or not from a city at all, he has old parents and depending siblings at home, he has no housing in this city so he lives in a dorm, (把你的集体户口去掉了，国外这种观念不熟悉，前面的够形容情况的了。要的话是 and is registered with the government as a part of a group), he saves every penny and every eats at anywhere other than the cafeteria, he doesn't have plans for holidays and just stays in the dorm and watch tv... In our staff, there are quite a few people like that. They lack of the motives to smile because of their harsh reality. And you, as their boss, a smile from you could warm up his whole winter, light up his hope for future. You are his VIP, why hold off on a smile?
Reason 5: He needs more encouragement and recognition than you do
Your staff could be fresh out of school, shy, or never had a promotion in years, or maybe... In one sentence, you have more achievements and authority. They admire you or try to imitate you, your encouragement and recognition give them great supports. Maybe he's not your direct employee, but you do see him everyday, you eat in the same cafeteria, you can connect with your expressions. So give them a smile, help them feel confident, help them find the courage to go after their goal.
另外建议提到”他“的地方要用he/her 而不只是he, 比较没有性别问题。本回答被提问者采纳
第2个回答 2009-08-22
One reason: He has done for you you do not want to do
369 types of work such as community, although we have stressed the need to engage in equal treatment of different types of work, but from the fact there are still a far cry from equality. From another side of view, the reason is also called for equality in society, the reasons for the inequality is also prevalent. However, in fact, sanitation workers and other migrant workers in the bottom of the social division of labor, and more should be given the respect of others because they do other people do this. In the exchange and the division of labor before, people are self-sufficient, in other words, you have to dirty their sweep, the house is broken you have to build their own. However, the emergence of exchange and division of labor, there are people to help you. You said that I paid, but if the money to pay the same to you, I am afraid you will not necessarily be so, and do not necessarily.
Division of labor is the same hotel, so managers should respect your subordinates, because they do not want to do you, or you do not work. The most regressive in the hotel room is clean, and daily room cleaning for about 12 months, the wood is also the risk of dirty, tired, and less the same thing could be the guests of complaints, or malicious remarks by the guests.
Directed at this point on, you on the day of your subordinates smile, grateful for their departments pay for the hotel. As a sincere smile is the world's most pure gift.
Second reason: He is with you day and night every day of people to get along
Out the activities of a company, time to eat my colleagues joked that I should respect to the company bus master a glass of wine, because he is a day I ban people from work. Although this is a joke, but it is a fact. As long as the work day and night every day and we get along with people is not our family, but our colleagues, 365 days a year, they will be more than 200 days, at least eight hours a day and their own together, this point alone, we should treat their own colleagues. By Fan Wei as saying that the fate ah!
One of his subordinates is not only your colleagues, but also to follow you, they work with you through the ups and downs, resurrection and volatile, do not you should not be with you all the way to thank these fellow human beings? So, give them a smile, which is what most do not need camouflage.
Three reasons: he needed to face the guests smile
Kaiyuan's陈总said that when employees greeted with the managers, the most taboo is indifferent managers. Over time, staff met with the managers do not say hello, and the same, with the guests, it would not say hello.
David Hyatt of the total that he do every day and only two things: First, "pick" the second is "selling laughter." Make hotel, first of all to learn how to smile, but also a sincere smile. To train a sincere smile, first of all to have a good environment, and the impact on the environment is the most critical people management. No matter where you are, your every move one of his subordinates were given a demonstration effect, exert an imperceptible influence will affect each of the hotel staff, thereby affecting the mood of the staff of the customer.
Staff to the guests smiling face, you come to be an example myself, to let them know what is a smile, but also to provide them with the object of a practice. In order to hotels, to the guests, so you have to train their own subordinates for your smile, and this is the power of habit.
Four reasons: He is facing more than you practical problems
Under your situation may be so: from the field or in remote areas; have elderly parents at home, waiting for him to send the monthly cost of living siblings reading; his house in the city does not sleep in a dormitory, or off the collective account; he saved from the canteen did not dare to eat outside; he did not live amateur holiday arrangements, look at the television in the dormitory is the largest luxury ... ... in our employees, such a person is not minority, the cruel reality in this city will be feeling the lack of a smile, and you, as his boss, you a smile, perhaps he will be able to warm the entire winter, the light of his hope for the future.
You to him, was his VIP, Very Important Person, why does a smile mean?
Five reasons: He is more than you need to encourage and affirm
Perhaps just one of his subordinates, low self-esteem may be a person who, perhaps for many years his work has not been promoted, perhaps ... ... a word, you are more than their sense of achievement, more authoritative. They see you as their idols, or copied, your encouragement and affirmation of their support is great. Perhaps he is not your direct reports, but you pass every day, with meals in the canteen, you exchange with them in the face, so, please give them a smile, so that they are full of confidence on their own, there are the courage to move toward the goal.
第3个回答 2009-08-23
Reason one:
He made matter which for you you did not want to do the society kind of work in a factory to be heterogeneous, although we have been stressing wants human who the equal the treatment was engaged in the different classes of work, but in fact left the equality also to have the very great distance. Looking from another side, the reason that in the society also in the appeal equality, the reason lies in not the equal phenomenon also generally to exist. However, in fact, the environmental protection worker, the labor and so on occupy the social division of labor lowest level the human, should obtain other person's respect, because they have done the matter which other people originally should do. Before exchanging and the division of labor appears, the people are self-sufficient, in other words, dirty you must sweep, the house to go bad you to construct. But after the exchange and the division of labor appear, has the special person to help you to do. You said that I paid money, but if pays the same money to give you, perhaps you not necessarily will do, also vary make to order come. the hotel division of labor is also same, therefore the superintendent should respect you the subordinate, because they have done you do not want to be, or you cannot do the work. In the hotel most tired is the guest room cleaning, every day cleans about guest room 12, that is the matter which absolutely exactly dirty is also also tired braves dangers, little the same thing possibly is sued by the visitor, or by visitor malicious talk opposite direction. to this, you should smile every day to your subordinate, feels grateful they to pay for the department for the hotel. Because the sincere smile is in this world the purest gift.
Reason two:
He was person which was constantly together with you a company goes out to move, the time colleague who every day ate meal cracks a joke said that I should respect glass of liquor to company bus service skilled worker, because he was the daily class meets my coming and going to work's person. Although these words joke, but is actually the fact. So long as goes to work, every day the human who is constantly together with us is not our family member, but is our colleague, one year 365 day, they will have more than 200 days, every day at least 8 hours and in the same place, will depend on this, we should also kindly treat our colleague. Said with the Fan great words, fate! your subordinate is not only your colleague, is also your follower, they and you experience the work place together the good and bad in life, sad happy variable, shouldn't you thank these and a your group colleague's person? Therefore, for them a smiling face, this is the thing which most does not need to camouflage.
Reason three:
He needed to smile facing visitor New Year Chen Zong once said that when the staff greeted with the superintendent, most abstained from is superintendent's indifference. Gradually, the staff sees the superintendent not to greet, similarly, saw the visitor, also will not greet. triumphant pleased Dai Zong once said that he does every day has two matters: First, “receives a guest”; second, “is a prostitute”. Makes the hotel, must first learn the smile, moreover is the sincere smile. Must train the sincere smile, first wants some good environment, but affects the environment most essential person is the superintendent. Which position no matter you do occupy, your every action and every movement have given a your subordinate demonstration effect, influences subtly, will affect hotel each staff, will then affect the staff to guest's mood.if wants the staff to smile faces the visitor, you make a model first, lets them know that anything is the smile, also provides a practice to them the object. For hotel, for visitor, therefore you must train itself to your subordinate smile, this is the custom strength.
Reason four:
He compared to you faced with more realistic question your subordinate possibly is such situation: From outside areas perhaps far away area; In the family has the old parents, each month to wait for that he sends the sister-in-law who the living expenses study; The collective registered permanent address which he does not have the house in this city, to rest the dormitory which, falls; He economical in everyday spending, ever does not dare outside the cafeteria the place to eat meal; His holiday life's extra-curricular arrangement, could not have a look at the television in the dormitory already is biggest luxurious ......In the middle of ours staff, such person is not infrequent, the brutal reality will let the human lack the smile in this city the mood, but you, will take him the boss, perhaps your smile, can warm his entire winter, will lighten his future hope. you to him, are his VIP, Very Important Person, also why parsimonious smile?