第一.收到买家订单后及付款后(发一封确认订单的邮件给客户,表示你已经收到他的订单)
Subject: Your order has been confirmed and thank you for your payment # item number
Dear buyer name:
Nice to do business with you. Your order has been confirmed and your payment has been received through Paypal.
I will certainly ship your order within 2 business days as promised.
As you are purchasing from a oversea seller, here is a important clarification for the shipment issue. (Please read carefully for our smooth transaction)
Import duties, taxes and charges are not included in the item price or shipping charges.
Shipping Time: because you bought the items from opposite side of the earth, The shipment takes a few weeks to your country.
In average, Your order will be arrive around 2-4 weeks. I will send the package you as a gift parcel declared value is us dollar 10. The method of the shipping is China Airmail registered Post (has a tracking number). The tracking number would provide to you after a couple of days once the shipment done. (根据你选择的货运服务修改)
During the transportation, we cannot control the shipping scheduling, and also different country customs has different customs inspection time and some reasons caused by your Local postman service, etc. International shipping is complicated.
That's why I write this e-mail for you. Just take your patience with this purchase. And i am sure that you will receive this parcel max. within 4 weeks.(Expect Italy and France)
Therefore, Please DON'T leave us 1, 2, 3, 4-Detailed Seller Ratings on Shipping Time which worse than negative feedback. 5 Stars DSR is really important as we are a power seller.
Thanks again for your business.
Best regards,**
参考PayPal Whitte的文章《eBay如何与"猴急"买家沟通!避免90%以上客户留下中差评》
参考资料：http://blog.sina.com.cn/s/blog_44446ce50100twyg.html