Dear Sirs,
Your claim No.145
With reference to your claim No.145 for a short weight of 1120kg. Chemical Fertilizer,we wish to express our much regret over the unfortunate incident.
After a check-up by our staff,it was found that some 28 bags had not been packed in 5-ply strong paper bags (5层耐用的纸袋包装)as stipulated in the contact,thus resulting in(导致)the breakage during transit,for which we tender our apologies.
In view of our long-standing business relations,we will make payment by cheque for Stg. £270.00
The amount of claim,into your account with the Bank of China,upon receipt of your agreement.We trust that the arrangement we have made will satisfy you and look forward to receiving your further orders.
Yours faithfully,